公司简介：
友邦资讯科技（广州）有限公司成立于1994-10-14，法定代表人为LEE YONG JOO，注册资本为40万美元，统一社会信用代码为914****161841925XP，企业注册地址位于广州市越秀区东风东路765、767、769号第二十四层，所属行业为软件和信息技术服务业，经营范围包含：软件产品开发、生产;软件服务;信息技术咨询服务;计算机技术开发、技术服务;数据处理和存储服务;软件批发;软件零售;企业财务咨询服务;商务咨询服务;代理记账服务。企业当前经营状态为存续。在招职位如下：
IT系统运维工程师（2027届)
工作城市：广州
薪资：5k-6k
学历要求：本科,硕士,博士
岗位性质：实习
岗位描述：
薪资：5k-6k
学历要求：本科,硕士,博士
岗位性质：实习
岗位描述：
Key Responsibilities
BAU Application Support
• Deliver BAU support for AML systems including transaction monitoring, name screening, and risk scoring.
• Monitor system availability, batch jobs, interfaces, alerts, and data feeds in line with agreed SLAs.
• Perform proactive health checks and preventive maintenance to minimize incidents.
• Ensure timely and accurate processing of AML alerts and system output for client operations teams.
Incident, Problem & Service Management
• Own and manage production incidents and service requests logged by user.
• Perform impact assessment, root cause analysis, and resolution within contractual SLA timelines.
• Coordinate with intenral teams (local IT, infrastructure, DBA) and third party vendors to resolve complex issues.
• Provide clear, timely communication to client stakeholders on incident status and resolution progress.
Client & Stakeholder Management
• Act as a single point of contact for client AML system BAU issues.
• Participate in client meetings, service reviews, and operational governance calls.
• Build strong working relationships with client Compliance, Operations, and Technology teams.
• Manage client expectations while maintaining service quality and contractual compliance.
Change, Release & Configuration Support
• Support minor enhancements, configuration changes, and AML scenario/rule updates.
• Assist with UAT coordination, regression testing, and production deployments.
• Validate configuration changes to ensure compliance with client AML policies and regulatory requirements.
Data, Reporting & Regulatory Support
• Perform data analysis using SQL or system tools to investigate alerts, system issues, and data discrepancies.
• Prepare operational MI, SLA reports, incident summaries, and performance metrics for clients.
• Support regulatory exams, audits, and client reviews by providing system evidence, logs, and documentation.
Documentation & Knowledge Management
• Maintain and update client specific runbooks, SOPs, and BAU support documentation.
• Contribute to knowledge bases to improve support efficiency and reduce recurring issues.
• Identify continuous improvement opportunities across processes, automation, and service delivery.
Service Delivery & SLA Accountability
• Ensure adherence to contractual SLAs, KPIs, and service quality standards.
• Support transition activities during client onboarding, system upgrades, or scope changes.
• Escalate risks, capacity constraints, and service concerns to vendor management proactively.
Job Requirements:
• Bachelor’s degree in IT, Computer Science or related discipline.
• Solid SQL skills for troubleshooting, data validation, and analysis.
• Familiarity with Windows environments, batch scheduling, and system interfaces.
• Experience with ITSM tools (ServiceNow, JIRA).
• Fluent spoken and written English is mandatory for client communication, incident reporting, documentation, and service governance meetings.
• Cantonese proficiency (spoken) is preferred to support HK business.
• Shift based support and on call rotation may be required.
BAU Application Support
• Deliver BAU support for AML systems including transaction monitoring, name screening, and risk scoring.
• Monitor system availability, batch jobs, interfaces, alerts, and data feeds in line with agreed SLAs.
• Perform proactive health checks and preventive maintenance to minimize incidents.
• Ensure timely and accurate processing of AML alerts and system output for client operations teams.
Incident, Problem & Service Management
• Own and manage production incidents and service requests logged by user.
• Perform impact assessment, root cause analysis, and resolution within contractual SLA timelines.
• Coordinate with intenral teams (local IT, infrastructure, DBA) and third party vendors to resolve complex issues.
• Provide clear, timely communication to client stakeholders on incident status and resolution progress.
Client & Stakeholder Management
• Act as a single point of contact for client AML system BAU issues.
• Participate in client meetings, service reviews, and operational governance calls.
• Build strong working relationships with client Compliance, Operations, and Technology teams.
• Manage client expectations while maintaining service quality and contractual compliance.
Change, Release & Configuration Support
• Support minor enhancements, configuration changes, and AML scenario/rule updates.
• Assist with UAT coordination, regression testing, and production deployments.
• Validate configuration changes to ensure compliance with client AML policies and regulatory requirements.
Data, Reporting & Regulatory Support
• Perform data analysis using SQL or system tools to investigate alerts, system issues, and data discrepancies.
• Prepare operational MI, SLA reports, incident summaries, and performance metrics for clients.
• Support regulatory exams, audits, and client reviews by providing system evidence, logs, and documentation.
Documentation & Knowledge Management
• Maintain and update client specific runbooks, SOPs, and BAU support documentation.
• Contribute to knowledge bases to improve support efficiency and reduce recurring issues.
• Identify continuous improvement opportunities across processes, automation, and service delivery.
Service Delivery & SLA Accountability
• Ensure adherence to contractual SLAs, KPIs, and service quality standards.
• Support transition activities during client onboarding, system upgrades, or scope changes.
• Escalate risks, capacity constraints, and service concerns to vendor management proactively.
Job Requirements:
• Bachelor’s degree in IT, Computer Science or related discipline.
• Solid SQL skills for troubleshooting, data validation, and analysis.
• Familiarity with Windows environments, batch scheduling, and system interfaces.
• Experience with ITSM tools (ServiceNow, JIRA).
• Fluent spoken and written English is mandatory for client communication, incident reporting, documentation, and service governance meetings.
• Cantonese proficiency (spoken) is preferred to support HK business.
• Shift based support and on call rotation may be required.