0-2年毕业—IT技术支持工程师(MJ013244)

The Role Join Tesla’s global IT team as an IT Support Engineer, delivering high-quality technical support to employees across the world. In this role, you will provide end-to-end support for software and hardware issues through phone, remote tools, and ticketing systems. Beyond daily support, you will contribute to internal process optimization, knowledge management, and project-based solutions to enhance user experience and operational efficiency. We are looking for a proactive, detail-oriented, and customer-focused individual who thrives in a fast-paced environment and is passionate about technology and continuous improvement. Responsibilities： • Provide timely and professional technical support to global Tesla employees via phone, remote tools, and ticketing systems (e.g., ServiceNow, Remedy, Rave) • Monitor and manage service tickets from initiation to resolution, ensuring timely follow-up and closure • Support and maintain company IT infrastructure, including desktops, laptops, printers, and other peripheral devices • Troubleshoot and resolve software and hardware issues remotely • Document and maintain technical knowledge base articles to support team efficiency and continuous learning • Identify opportunities to improve internal processes and user experience through process optimization and automation • Collaborate with cross-functional teams to design and deliver technology-driven solutions tailored to business needs Requirements： • Proficient in Windows operating systems, with a strong understanding of computer hardware and software • Experience with ticketing systems such as ServiceNow, Remedy, or Rave • Familiarity with Microsoft 365 tools, including PowerAutomate, SharePoint, and Teams • Excellent communication and interpersonal skills, with the ability to clearly articulate technical concepts • Strong customer service orientation, with a focus on responsiveness, problem-solving, and attention to detail • Self-motivated and capable of working independently, with a strong sense of responsibility and ability to thrive under pressure • Fluency in English (spoken and written) – must be able to use English as the primary working language • Ability to adapt quickly and learn new technologies in a fast-evolving environment Preferred Qualifications • Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and experience troubleshooting network issues • Experience supporting Mac OS and mobile devices (iOS, Android) • Familiarity with Active Directory and PowerShell scripting • Prior experience in a multinational or foreign enterprise environment