现场设备工程师Field Service Engineer（上海）

POSITION SUMMARY ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be part of a team providing support / trouble shooting at client site. As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our toolsets at customer sites. JOB RESPONSIBILITIES ? Maintain tool uptime and ensure excellent execution of installation and support of hardware issues. ? Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders. ? Understand and build long-term innovative global technology systems that enable enhanced customer relationships. ? Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. ? Drive continuous improvement of the customer experience through team, hardware, software, and support tool development. ? Drive and manage new product installs and subsequent hardware development. ? Projects manage new evaluations and ensure the success of the project. ? Additional assigned tasks when necessary. ? Business travel is required when necessary. REQUIREMENTS ? Bachelor’s degree in Engineering discipline ? Proven success in building collaborative partnerships with customers and internal stakeholders ? Ability to work in a team environment with tight deadlines and multiple priorities ? English language fluency is required as you will be working with international clients and customers.